Refund and Returns Policy

Online Purchases

Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a Return refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items sold with a promotional gift must be returned with the promotional gift.

Certain goods are exempt from being returned and include Sale or Discounted items.

To complete your return, we require an original receipt or proof of purchase.

Return Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return inline with our stated terms and conditions herein set out.

If your return is approved, then your credit will be processed, and awe will send you an email requesting your banking details. If your return is not approved the goods may be collected or return shipped to you at your cost. Please note important information relating to shipping costs and refunds below.

Late or missing refunds:

Please note refunds take a number of days to be processed. If you haven’t received a refund yet, please first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale and Discounted items:

Only regular (or full) priced items may be returned, unfortunately sale items cannot be returned.

Exchanges & Defects:

At Professional we work very hard to ensure the quality of all our products. However we recognise that sometimes a particular item may not measure up to our standards (or yours!) If you need to exchange a defective item because of this, please send us an email at [email protected] describing and showing the nature of the defect or damage. We will then arrange for the collection of the defective item and the subsequent re-delivery of a replacement item once the defective returned product has been assessed by our customer service team. Please note we only replace items if they are defective.

Shipping & Associated Costs:

To return your product, you should address your product to:

Leigh Sinton Garden Machinery LTD
Unit 6-7 Crowcroft House Farm
Leigh Sinton
Worcester
WR13 5ED

Original shipping costs are non-refundable. If you receive a refund, and if you received a free or discounted freight charge for the initial merchandise delivery the cost of this free freight or discount amount shall be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Instructions on filling the engine with oil must be followed
For safety in transit, petrol engines will be supplied “dry”. It is your responsibility to ensure that the engine is filled with the correct grade and quantity of engine oil. Please refer to the manufacturers operating instructions.

Cancellation Rights

You have the right under the Consumer Contracts (Distance Selling) Regulation, to cancel your order within 14 days, commencing from the day after the day you receive the products. However, you must ensure that the products remain unused and are retained in their original packaging. You must return the products within 14 days of the date of their delivery to you, to the address specified by us at your own cost and risk. Before cancelling an order please contact us on 01886 833751 so that we may provide you with a unique returns number.

Please note that you have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.